Active
Will the proportion of automated responses from the Sberbot in the chat exceed 75% by the end of July 2026?
Volume~$43
YES chance
100 BPCX
100 BPCX
DescriptionIn June 2026, as part of a Frank RG study, Sberbank received an award for best robotic service on its inbound line, and the bank’s AI systems began handling 65% of all customer inquiries. With a customer base of over 110 million people, automation in Sber’s chat channels reached 71%. The bank has announced plans to further reduce wait times and routine tasks for operators. The key question is whether Sberbank will be able to use operational updates to raise the share of automated AI responses in text chat above the 75% mark by the end of July.
ConditionsYes: if, according to Sberbank’s official financial statements (or statements by the bank’s management), the percentage of chat requests automatically closed by AI as of the end of July 2026 is ≥ 75.1%.No: if, as of the end of July 2026, the proportion of AI-automated resolution of requests in Sberbank’s chat rooms remains strictly ≤ 75.0%.
Timeline
OpenedJun 15, 2026, 8:27 PM
Closes
Jun 30, 2026, 8:59 PMChecking results
—EndsAug 1, 2026, 8:59 PM
OpenedJun 15, 2026, 8:27 PM
Closes
Jun 30, 2026, 8:59 PMChecking results
—EndsAug 1, 2026, 8:59 PM
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Active
Will the proportion of automated responses from the Sberbot in the chat exceed 75% by the end of July 2026?
Volume~$43
DescriptionIn June 2026, as part of a Frank RG study, Sberbank received an award for best robotic service on its inbound line, and the bank’s AI systems began handling 65% of all customer inquiries. With a customer base of over 110 million people, automation in Sber’s chat channels reached 71%. The bank has announced plans to further reduce wait times and routine tasks for operators. The key question is whether Sberbank will be able to use operational updates to raise the share of automated AI responses in text chat above the 75% mark by the end of July.
ConditionsYes: if, according to Sberbank’s official financial statements (or statements by the bank’s management), the percentage of chat requests automatically closed by AI as of the end of July 2026 is ≥ 75.1%.No: if, as of the end of July 2026, the proportion of AI-automated resolution of requests in Sberbank’s chat rooms remains strictly ≤ 75.0%.